We currently ship to the US only (but check back—we're expanding soon). Orders placed through our website are typically processed and shipped within 2-5 business days. Shipping time depends on the shipping method chosen at checkout.

We begin processing and packing orders as soon as they're confirmed. Unfortunately, we are unable to honor cancelation requests on confirmed orders. Once your order ships, you'll receive an email with your tracking number.

We do not currently ship to P.O. box addresses. Shipping rates are subject to change. The most up-to-date rates will be reflected at checkout. Questions or comments? Visit our contact page or email us directly at hello@novaceramics.co

Fees & Shipping Time
Standard Shipping – $2.99 (2-7 days)
Two-Day Shipping – $4.99 (2 days)

We have a 60-days return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@novaceramics.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@novaceramics.co.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.