Do you have a question about Nova Ceramics? It might be answered here! If not, contact us at hello@novaceramics.co and we'll be happy to help.

Where do you ship?
We currently ship to the US only, but we're working on international shipping. Sign up for our newsletter and follow us on Instagram to be the first to know when we expand. Read more about our shipping policy.

How long will it take for my product to ship?
Orders placed through our website are typically processed and shipped within 3-5 business days. Shipping time depends on the shipping method chosen at checkout. Read more about our shipping policy.

How do I track my package?
Once your order ships, you'll automatically receive an email with your tracking number.

What is the Nova Ceramics return policy?
Your happiness is our priority. If your Nova Ceramics order doesn't meet your expectations, you can return it for a full refund within 30 days. To initiate a return, please visit our Return Policy page.

Can I modify/cancel my order prior to shipping?
Our team begins prepping orders for shipment as soon as they're placed to ensure items are received quickly. Unfortunately, once an order is placed and confirmed, we cannot honor cancelation requests. We appreciate your understanding.

I have a question/comment. How do I contact customer support?
Visit our contact page or email us directly at hello@novaceramics.co